THE MOST FREQUENTLY ASKED
QUESTIONS IN A ROW  

THE MOST FREQUENTLY ASKED
QUESTIONS AT A GLANCE  

FAQ

What is the shelf life of the Cocos dough?

Coco dough has a shelf life of 3 months from production. Upon delivery Madame Cocos guarantees a minimum shelf life of 5 weeks for the catering industry and at least 14 days for the consumer.

What is the shelf life of a baked Cocosball?

The freshly baked Cocosballs are crunchy for about 2 days after that they are still edible for about 14 days and the crust is a bit softer but the taste is just as good.

Is the Coconut Dough gluten-free?

All flavours of Coco dough are gluten-free. Also the freshly baked Cocosballs sold at markets and other events are gluten free.

However, the pre-packaged Cocosballs, available at the supermarket, are not gluten-free.

Do you also sell Vegan Coconut Dough?

Currently Madame Cocos sells 2 flavors of Vegan, namely Natural and the bestselling Lemon Curd. There are NO animal proteins used in these flavors but vegetable proteins are used. These products are only available for the corporate market.

Does Madame Cocos also deliver outside the Netherlands?

Madame Cocos also delivers parcel post abroad. There is a fixed rate per country.

The rates per pallet can be requested via info@madamecocos. There are 48 buckets of 10kg or 126 buckets of 4kg on 1 euro pallet.

How can I share a tip, comment or complaint with Madame Cocos?

Madame Cocos welcomes email messages in [email protected] provided with the following information.

Name, address, postal code, city, email address, phone number, date tip/notice/complaint, type of product, relevant purchasing information, full description of tip/notice/complaint and expected follow-up. After receiving a complete email message, Madame Cocos aims to respond within 48 hours.

What's a scoop?

A scoop is a professional ice cream scoop with which you create a perfect Cocosball. The scoops are available at Madame Cocos in 3 sizes.

Treats 15gr, High Tea 35gr and Original 60gr

Can I order promotional material from Madame Cocos?

Of course it is possible to buy promotional material through Madame Cocos. The promotional material can be ordered online via this website.

In what pack size can I order the coconut dough?

The coconut dough is available in buckets of 500gr *, 4kg or 10kg or a bag of 500gr.

The flavours Natural, Dark Chocolate, White Chocolate and Rum Raisins are available in 500gr buckets. The 500gr buckets are available each for the home bakers or for the catering industry in a box of 6x500gr per flavor. The 500gr bags are available in all flavours in stock.

All other flavors only in 4 and 10kg.

How many coconut balls can I scoop out of a bucket?

Of course it's different for each bucket. Since there is no scoop loss, the sum is easy to make. A bucket of 4kg is the same as 4000gr, you divide this by 15 gr and then you end up with a total of 266 coco balls. So for 35gr a total of 114 pieces and for 60gr total. out of a bucket of 500gr you scoop about 8 fresh coconut balls of 60gr. From a bucket of 10kg you scoop about 166 coconut balls of 60gr.

What is the baking advice for a perfect coconut ball?

  1. Preparation method and baking advice of Madame Cocos is an indication and differs per oven.
  2. 1. Heat the oven to 160 degrees
  3. 2. Place baking paper on the grid of the oven
  4. 3. Using an ice cream shovel or 2 spoons, make balls and place them on the baking paper.
  5. 4. place the grid in the centre of the oven
  6. 5. Fry the bulbs in 20 minutes.
  7.  

Step 5 is of course different for each size or type of coconut ball.

  1. Treats 15gr at 160 degrees about 10 minutes
  2. High Tea 35gr at 160 degrees about 15 minutes
  3. Original 60gr at 160 degrees about 20 minutes
  4. Vegan variants + 5 minutes on top of the basic advice

 

Can I become a Franchise entrepreneur from Madame Cocos?

Yes, it is possible to become a franchisee of Madame Cocos. Currently there are 2 franchisees with their own shop. Furthermore, the other franchisees On the market and at various events. several catering establishments have also chosen to serve Madame Cocos in-house with a Madame Cocos look and feel. In the menu under About Us you can find more information about franchisees.

When are there no shipping costs?

Shipping costs in the Netherlands are broken down as follows.

  • The shipping costs are € 7.50 including VAT and € 6.20 excluding VAT.
  • No shipping costs will be calculated in the following cases.
  • An order
  • As of 5x box of 6x500gr
  • From 3x bucket of 4kg
  • From 2x bucket of 10kg

Can I use photos or other files of Madame Cocos?

Without the permission of Madame Cocos it is not allowed to use photo material or other files. which have been used in the website or on social media or in any way for personal use.

Of course we are happy to think with you and you can reach us at [email protected] or at 0229-745225